Privacy Policy 
 

As a financial institution and member of the NYSE, NASD and SIPC, Wall Street Access and its affiliated entities ("WSA" or "We") must obtain personal and financial information about its customers. WSA does not collect nonpublic personal information from consumers until they become customers of WSA. Individuals do not become consumers of WSA by merely providing names, addresses, and general areas of investment interest. The purpose of the information that we collect is to assist us in better servicing your account and investment needs. We recognize and understand the importance that each of our customers places on the privacy and security of such nonpublic personal information. Therefore, we take every reasonable precaution to ensure that this information is safe and secure while in transit to us and while stored on our systems. Similarly, we will maintain the confidentiality of such nonpublic personal information in accordance with the following terms of this Privacy Policy.

Collection of Nonpublic Personal Information

WSA limits the collection and use of nonpublic personal information to that which is necessary to effectively administer our business, deliver exceptional service to our customers, and comply with applicable industry regulations. We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications and other forms;
  • Information about your transactions with us, our affiliates, or others; and
  • Information we may receive from a consumer reporting agency.

     

    Use of Nonpublic Personal Information

    WSA does not sell nonpublic personal or financial information about our customers or former customers. WSA also does not disclose any nonpublic personal information about our customers or former customers to any nonaffiliated third parties, except as described below:

    WSA may provide its customers with the opportunity to participate in promotions and special offers for investment related products through joint marketing arrangements with third party service providers. Your participation in these offers may require us to share data with these third parties (such as name, address, phone number or email address, or the number of WSA customers who participate in the promotion or special offer). All parties to such joint marketing arrangements are bound by obligations of confidentiality not to disclose any information provided by WSA about its customers and may not use such information for any purposes other than the performance of the particular service covered by the joint marketing arrangement. If you wish to permanently opt-out of these offers please contact us via email at privacy@wsaccess.com.

    WSA may enter into joint marketing relationships with non-affiliated financial service providers that involve sharing personal information about customers in order to provide particular products or services WSA believes will be of interest to its customers. Such information may include customer name, address, phone number, or email address. All parties to such joint marketing arrangements are bound by obligations of confidentiality not to disclose any information provided by WSA about its customers and may not use such information for any purposes other than the performance of the particular service covered by the joint marketing arrangement.

    WSA may use third party service providers for several purposes, including the analysis of customer information for internal marketing purposes, printing, fulfillment, etc. The third party service providers are bound by obligations of confidentiality not to disclose any information provided by WSA about its customers and may not use such information for any purposes other than the performance of the particular service for which they have been contracted.

    WSA also reserves the right to disclose or report nonpublic personal information in limited circumstances where we believe in good faith that such disclosure is permitted or required by law, to cooperate with regulators or law enforcement authorities, to perform any necessary credit checks, to collect or report debts owed to us, or to protect our rights or property.

    Information Security

    We restrict access to nonpublic personal information about you to those WSA employees who have a need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. In addition, all information concerning the personal details of your brokerage account that is passed between your web browser and our web site via the Internet is encrypted so that it cannot be read by a third party. WSA's web site supports 128-bit encryption using SSL, the strongest level of encryption available on the World Wide Web. We strongly recommend that our customers install a web browser capable of this type of secure communication. Real-time chat with our customer service representatives is likewise encrypted when accessed using our web-based chat tool; however, chat using instant messaging clients (such as those published by AOL and Yahoo!) is not secure, nor are communications using Internet email.

    Correcting and Updating Your Information

    The accuracy of your personal information is important to us and will facilitate our ability to provide you with the excellent service that you expect and deserve. If you are a customer and have a concern or questions about the accuracy or currency of your personal or account information maintained at WSA, please contact us via email at service@wsaccess.com or call WSA customer service at 1-800-758-5195.

    Cookie Usage

    This Web site does not collect personally identifying information about you except when you specifically and knowingly provide it. There is a technology called "cookies" which can be used to provide tailored information from a Web site. A cookie is a very small file we save on your computer system to enhance the personalization and performance of your experience when you use our web sites, and are required to access certain functionality on our web sites. However, under no circumstances will we store nonpublic personal information, such as your account number and password or financial information in a cookie, although WSA customers may choose a functionality default that will store their user id in a cookie file to facilitate access.

    Links

    The WSA web sites enable users to link to other web sites. WSA has no control over the content, policies or actions of these sites, even if you are offered services on those sites because you have established a WSA account. The protection of personal information on other web sites is not governed by WSA's privacy and security policy statement, so you should carefully review the privacy policies of third party web sites and contact the operators of those web sites if you have any questions about their use of your personal information. WSA cannot be held responsible for these parties failing to use your personal information in accordance with their contractual or other legal obligations.

    If you have questions about our privacy policy, please contact us.